Privacy Notice

We are GPH Plumbing & Heating (“we”, “us”, “our”). We are the controller responsible for your personal data. Contact us regarding data protection at info@gphplumber.co.uk.

What we collect

When you use our website, we may collect the details you type into our contact form (name, email, phone, postcode, message) and basic technical data needed for the site to work and stay secure (for example IP address, browser type and server logs).

Why we use it

To respond to your enquiry and, if you go ahead, to carry out the work (our legitimate interest to run our business), and to operate our website securely and effectively (our legitimate interest).

How long we keep it

We keep personal data only for as long as necessary for the purposes we collected it for, including any legal, accounting or reporting requirements, then securely delete or anonymise it.

Who we share it with

We use essential service providers to help run our site, such as our website hosting provider. They process data on our behalf and on our instructions. We do not sell your data.

International transfers

Some service providers may process data outside the UK. Where they do, we make sure legally required safeguards are in place, such as UK adequacy regulations or approved Standard Contractual Clauses.

Your rights

You can ask us to show you the data we hold about you, correct it, erase it (in certain circumstances), restrict how we use it, give it to you in a portable format, or object to our use of it. To exercise these rights, use the contact details above. If you have unresolved concerns, you can complain to the UK Information Commissioner’s Office (ico.org.uk).